Site Operations Coordinator

2 weeks ago

Louisville, Kentucky, United States Unavailable Full time
Job Summary

The Site Operations Coordinator plays a critical role in the success of our organization's site locations. This position is responsible for providing customer and clinical support, human resources support, and facilities management, among other key functions.

Key Responsibilities
  • Supports and assists with reports management and data tracking related to clinical care and daily site operations.
  • Provides prompt and friendly answering and directing of phone calls, as well as greeting of external and internal customers to the office.
  • May support and/or facilitate various Employee Engagement activities to drive engagement and retention of agency personnel.
  • Responsible for managing and overseeing all required legal and regulatory postings in the agency office.
  • Performs various administrative support functions for site leadership, including mailing consolidated billing denials, handling third-party payor single case agreements, and assisting in management of third-party vendor relationships.
  • Supports clinical education processes and needs through oversight and management of all clinical resources/materials, assistance with annual clinical competency needs, and Pathways modules oversight and tracking.
  • Effectively conducts Day One New Hire Orientation for all new office, business development, and field employees to review organizational expectations, culture, vision, and core values.
  • Responsible for new hire access forms management during onboarding to ensure correct access to various IT platforms as required by each position, as well as ordering of required technological equipment needs.
  • Supports site and organization programs by tracking and monitoring recruitment and retention activities as directed, as well as management of all 30/60/90 day new hire discussion forms.
  • Responsible for completing all documentation to add, change or delete employee information. Acts as liaison between employees and Corporate Human Resources.
  • Maintains accurate digital employee personnel files by uploading required documents to the HR employee document platform in a timely manner.
  • Oversees all tracking of credentialing needs (provider licenses, CPR, TB tests, physicals, flu, etc) for the organization and routinely communicates needs to site leadership.
Benefits
  • Embraces a generous company annual bonus structure that rewards hard work.
  • Excellent Vacation Plan to recharge.
  • Seven paid holidays/four floating holidays (PTO).
  • Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan.
  • Delta Dental Plan.
  • EyeMed Vision Plan.
  • Fidelity 401(K) Plan.
  • Lyra Mental Health Benefits.
  • Cigna Life/AD&D Plans.
  • Cigna Long Term Disability.
  • Cigna Short Term Disability.
  • Cigna Critical Illness/Group Universal Life Insurance.
  • Tuition Reimbursement.
Qualifications
  • High School diploma or equivalent.
  • A minimum of two years customer service experience are required.
  • Minimum one year of medical office related experience preferred.
  • Two years of payroll related experience preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Detail oriented, strong organizational and time management skills.

At Unavailable, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

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