Current jobs related to Technical Support Specialist - Fort Wayne, Indiana - QSC
-
Bilingual Technical Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Sol-Ark Full timeAbout the RoleWe are seeking a highly skilled Bilingual Technical Support Specialist to join our team at Sol-Ark. As a key member of our support team, you will be responsible for providing exceptional customer service to our customers and installers, resolving technical issues, and documenting cases in a timely manner.Key ResponsibilitiesProvide technical...
-
Parkview Health Technical Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Parkview Health Full timeParkview Health Technical Support SpecialistSummary:This role is responsible for engaging with clients of Parkview Health through various methods to gather information necessary to troubleshoot and resolve technical issues. The ideal candidate will have a strong understanding of technical equipment and software, as well as excellent communication and...
-
Senior Technical Specialist
3 weeks ago
Fort Wayne, Indiana, United States Kulicke and Soffa Full timeJob Title: Senior Technical SpecialistAt Kulicke and Soffa, we are seeking a highly skilled Senior Technical Specialist to join our team. As a key member of our technical staff, you will be responsible for providing expert-level technical support and guidance to our customers and internal teams.Key Responsibilities:Provide technical expertise and support to...
-
Fort Wayne, Indiana, United States QSC Full timeJob Summary:The Technical Support Specialist, Pro Audio Solutions will provide Level 1 and Level 2 support to QSC's global customers. This role requires a strong understanding of audio routing, cabling best practices, and troubleshooting of QSC products, including powered and passive speaker systems, amplifiers, and mixers. Key Responsibilities: Provide...
-
Technical Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Motorola Solutions Full timeJob DescriptionMotorola Solutions is seeking a Technical Support Engineer to provide technical support and coordinate activities as part of the Carrier On-shore Support offering of our WAVE On Cloud Platform. This high-visibility role works closely with Customers, Schaumburg NOC, and Tier 3 to ensure that all the PTT Issues are resolved and the customer's...
-
Senior Technical Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Parasol Alliance Full timeJob Summary:The Senior Service Desk Analyst will provide exceptional technical support to our clients, expanding upon the existing mission of the Service Desk Analysts. This role will support a greater number of systems, providing exemplary service, following all practices and procedures, and serving as an escalation point for Service Desk technicians.Key...
-
Mobile Device Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Emcor Inc Full timeJob Title: Mobile User Support SpecialistShambaugh & Son, a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, is seeking a highly skilled Mobile User Support Specialist to join our team.Job Summary:The Mobile User Support Specialist will be responsible for providing technical support to mobile users,...
-
Desktop Support Specialist in Fort Wayne
3 weeks ago
Fort Wayne, Indiana, United States Desktop & Depot Support Full timeJob OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Fort Wayne, Indiana.In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, client center...
-
IT Support Specialist
1 month ago
Fort Wayne, Indiana, United States Wayne Pipe & Supply Full timeJob Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Wayne Pipe & Supply. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across the organization.Key Responsibilities:Provide general troubleshooting and support for user...
-
IT Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Wayne Pipe & Supply Full timeJob Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Wayne Pipe & Supply. The successful candidate will be responsible for providing technical support to our employees, ensuring the smooth operation of our IT infrastructure, and troubleshooting software and hardware issues.Key Responsibilities:Provide...
-
Help Desk Support Specialist
4 weeks ago
Fort Wayne, Indiana, United States TEKsystems Full timeJob Summary:This is a 6-month contract-to-hire opportunity for a Help Desk Support Specialist to join our team at TEKsystems. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, assisting in the delivery of Information Technology services, and resolving technical problems on a limited basis.Key...
-
Solar Energy Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Sol-Ark Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Sol-Ark, a Veteran-owned solar and battery-based technology manufacturer. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring the success of our customers and installers.Key ResponsibilitiesImprove...
-
Technical Support Team Lead
3 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeJob DescriptionFranklin Electric is a leading provider of innovative water solutions, empowering communities worldwide with sustainable water management. As a Technical Support Manager, you will play a vital role in shaping the future of our company.Key Responsibilities:Resolve technical issues for internal and external customers through various...
-
Fort Wayne, Indiana, United States Medical Informatics Engineering Full timeWe are seeking a highly skilled Product Specialist II/Application Support Specialist to provide exceptional customer service and technical support to Enterprise Health/MIE customers.The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting, with the ability to clearly communicate with...
-
Mobile Device Support Specialist
2 weeks ago
Fort Wayne, Indiana, United States Emcor Inc Full timeWe are seeking a skilled Mobile User Support Specialist to join our team at Shambaugh & Son L.P., a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure.The successful candidate will be responsible for providing technical support for all mobile users, including troubleshooting, diagnosing, repairing,...
-
Technical Support Manager
3 weeks ago
Fort Wayne, Indiana, United States Franklin Electric Full timeTechnical Support ManagerFranklin Electric is a leading provider of innovative water solutions, and we're seeking a Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for resolving technical issues for internal and external customers, managing technical support staff, and providing training resources. If...
-
IT Support Specialist
4 weeks ago
Fort Wayne, Indiana, United States SolutionOne Consulting, Inc. Full timeJob Title: IT Service Support Technician for MSPWe are seeking a highly skilled and motivated IT Service Support Technician to join our team at SolutionOne Consulting, Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.Job...
-
IT Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States Wayne Pipe & Supply Full timeIT Support SpecialistWayne Pipe & Supply is seeking a skilled IT Support Specialist to join our team at our main office in Fort Wayne, Indiana. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing top-notch support to our users across the organization.Key Responsibilities:Provide...
-
Clinical Support Specialist
3 weeks ago
Fort Wayne, Indiana, United States The Orthopedic Hospital Full timeJob Summary:We are seeking a highly motivated and detail-oriented Clinical Support Specialist to join our team at The Orthopedic Hospital. As a Clinical Support Specialist, you will work under the supervision of a unit Supervisor and the clinical leadership of a registered nurse, performing basic patient care procedures, clerical and reception services to...
-
Certified Surgical Tech CVOR Specialist
4 weeks ago
Fort Wayne, Indiana, United States HealthCare Support Full timeCertified Surgical Tech CVOR Job OpportunityHealthCare Support is seeking a skilled Certified Surgical Tech CVOR for a 13-week contract in Fort Wayne, Indiana.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and...
Technical Support Specialist
2 months ago
Overview:
The Technical Support Engineer plays a critical role in delivering exceptional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. This role also involves managing escalated cases and providing emergency 24/7 support for Q-SYS products.
Key Responsibilities:- Provide technical support via phone, email, and chat to Q-SYS customers.
- Deliver best-in-class call-handling and call response times to Q-SYS's key accounts.
- Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system.
- Provide regular project status updates to management and customers.
- Improve Q-SYS knowledge by developing Knowledgebase articles and training material.
- Provide 24/7 after-hours support on a rotational basis.
- Escalation/Crises management.
- Provide informal technical/functional direction to team members.
- Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience.
- At least 3 years experience in Customer Support or Technical Support, preferably in the AV&C Integration industry.
- Q-SYS Level I and Level II certified.
- Experience with Unified Communications systems and third-party control integration.
- Excellent written, verbal, presentation, interpersonal, communication, and phone skills.
Why QSC?
QSC is a globally recognized innovator in the design, engineering, and manufacture of high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video, and control Ecosystem. We thrive where innovative technology and compelling audio-visual experiences intersect.
As a Technical Support Engineer at QSC, you will be part of a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are.
