Bilingual Technical Support Specialist

4 weeks ago


Fort Wayne, Indiana, United States Sol-Ark Full time
About the Role

We are seeking a highly skilled Bilingual Technical Support Specialist to join our team at Sol-Ark. As a key member of our support team, you will be responsible for providing exceptional customer service to our customers and installers, resolving technical issues, and documenting cases in a timely manner.

Key Responsibilities
  • Provide technical support to customers and installers via email and phone
  • Document received cases and follow up in a timely manner
  • Cooperate with Certified Field Service Technicians and Field Application Engineers
  • Use and maintain the support knowledge base
  • Continuously learn new practices and technology that affect the renewable energy industry
  • Work with industry partners to support integration efforts
Requirements
  • 2+ years of experience in customer support or equivalent educational background
  • English required, bilingual in Spanish is a MUST
  • Excellent verbal communication skills
  • Ability to take ownership and responsibility
  • Understand electrical systems (electrical/PV advantageous)
  • Familiarity with MS Office (Zoho is advantageous)
  • Interest in solar energy and renewable energy
What We Offer
  • Salary Range: Hourly ($25+ based on experience)
  • Benefits: Health, Dental, Vision, 401kl, FSA, HSA, Paid Time Off (PTO)
  • Location: This position is in Allen, Texas (Dallas-Fort Worth area) ON-SITE ONLY (Not Remote)

We are a Veteran-owned solar and battery-based technology manufacturer, freedom-focused on powering families through life with or without the power grid. If you are passionate about solving problems and learning more about providing energy security for families across the world, now is the time to join Sol-Ark.



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