Technical Support Manager

1 month ago


Fort Wayne, Indiana, United States Franklin Electric Full time
Technical Support Manager

Franklin Electric is a leading provider of innovative water solutions, and we're seeking a Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for resolving technical issues for internal and external customers, managing technical support staff, and providing training resources. If you're a self-motivated and collaborative individual with a passion for making a positive impact, we encourage you to apply.

Key Responsibilities:
  • Resolve technical issues for internal and external customers
  • Manage technical support staff and projects
  • Provide technical training resources and new ways to deliver technical information
  • Draft technical letters and self-service publications as needed

Requirements:
  • Bachelor's degree in business or a related technical field
  • Five to seven years of related experience
  • One to three years of supervisory experience

What We Offer:
  • Competitive salaries and comprehensive benefits
  • Hybrid remote work arrangements
  • Generous paid time off and holidays
  • Paid parental leave and on-site motherhood rooms
  • Professional development assistance and health and wellness programs


Why Join Us:

At Franklin Electric, we're dedicated to building a diverse and inclusive culture that values collaboration, innovation, and social responsibility. We offer a supportive environment where you can grow professionally and make a positive impact on our community.

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