IT Support Specialist

4 weeks ago


Fort Wayne, Indiana, United States SolutionOne Consulting, Inc. Full time
Job Title: IT Service Support Technician for MSP

We are seeking a highly skilled and motivated IT Service Support Technician to join our team at SolutionOne Consulting, Inc. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Job Summary

The ideal candidate will have a strong background in IT support, with experience in troubleshooting and resolving complex technical issues. You will be responsible for providing exceptional customer service, communicating effectively with clients, and working collaboratively with our team to resolve technical issues.

Key Responsibilities
  • Provide technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity
  • Collaborate with our team to resolve technical issues and improve overall customer satisfaction
  • Communicate effectively with clients to understand their technical needs and provide solutions
  • Stay up-to-date with the latest technology trends and advancements in the IT industry
Requirements
  • Proven experience in a similar role within an MSP environment
  • Proficiency in scripting and automation, particularly using PowerShell
  • Strong knowledge of RMM tools and consistent deployment practices
  • Proficiency in cybersecurity tools deployment, monitoring, and threat remediation
  • Proficiency in Microsoft Azure management
  • Solid experience with backup processes, including deployment, monitoring, test restores, and documentation
  • Strong organizational skills and attention to detail for maintaining comprehensive documentation
  • Excellent communication and training skills for developing and delivering internal training programs
What We Offer

We offer a competitive salary range of $25-30/hour, depending on experience. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information].



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