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Service Operations Coordinator
2 months ago
Division: 135 - TEN-SVC
Position: Service Operations Coordinator
Reports To: Branch Manager
Employee Type: Full-time
Compensation Range: $20.00-$30.00 per hour
Role Purpose: The Service Operations Coordinator plays a crucial role in overseeing all personnel and administrative functions related to the branch's overhead crane service operations. This position involves managing diverse service requests from clients, requiring the Coordinator to be both efficient and resourceful in dispatching technicians, processing orders, reviewing reports, and handling procurement tasks. The role is essential for supporting both Ace team members and our valued customers. Administrative responsibilities include assisting with HR functions, safety protocols, and fleet management.
Key Responsibilities:
• Collaborate effectively with Ace technicians and team members on customer service requests.
• Assess and provide recommendations for necessary repairs or inspections.
• Maintain strong relationships with clients by reviewing service requests, identifying solutions, and suggesting improved methodologies.
• Foster customer confidence through timely responses, clear communication of issues, and prompt completion of tasks.
• Review documentation for grammatical accuracy, regulatory compliance, and other critical information.
• Conduct research on inspections via computer applications and manage recurring inspection renewals.
• Confirm the completion of service tasks and process job invoices.
• Handle HR, safety, and fleet administration responsibilities.
• Uphold a professional demeanor, punctuality, appearance, and organization in all aspects of work.
Required Skills and Qualifications:
• Ability to perform under pressure and meet deadlines.
• Capacity to work independently and efficiently.
• Strong analytical skills and problem-solving abilities.
• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Proficiency in computer applications, including Excel and Windows.
• Strong computer skills with a focus on quality and results.
• Commitment to safety and teamwork.
Equipment Utilized: Standard office equipment, including a cell phone, computer, multiple monitors, and various software applications.
Physical Demands: Light physical activity with the ability to sit for extended periods.
Work Environment: Indoor office setting.
Work Schedule:
• 45 hours per week
• 9-hour shifts, one shift per day
• Overtime as required.
Ace Industries, Inc., established in 1932, stands as one of the largest and most diversified companies in the overhead crane and hoist distribution, manufacturing, and service sector within the United States. With fully stocked warehouses, service centers, and sales offices across 25 locations nationwide, Ace provides a comprehensive range of material handling products through its e-commerce platform. This includes technical resources that enable users to source repair parts and accessories for critical infrastructure equipment, ensuring the operational backbone of our country remains robust.
