Operations Coordinator

3 weeks ago


Nashville, Tennessee, United States Virtual Full time

Job Title:
Operations Coordinator

At Virtual, we're looking for a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for delivering exceptional service and ensuring our clients, applicants, and team members have a seamless experience.

Key Responsibilities:

  • Process applications efficiently, meeting Service Level Agreements (SLA).
  • Review and verify documents for eligibility, following clear guidelines.
  • Address and resolve application discrepancies with clear communication.
  • Provide customer service support (phone, email, and chat) to keep response times swift and efficient.
  • Assist with team training to ensure coverage during Paid Time Off (PTO) and peak seasons.
  • Regularly review website content for correctness.
  • Safeguard confidential documents with the utmost care and security.
  • Continuously improve processes and suggest ways to reduce applicant phone calls, rework, and redundant tasks.
  • Promote a positive Virtual experience for everyone you interact with.

About Virtual:

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world.

Virtual's global clients include organizations led by Google, Facebook, Microsoft, and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.



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