Operations Coordinator

2 days ago

Nashville, Tennessee, United States Virtual Full time
Operations Coordinator

At Virtual, we're seeking a highly organized and detail-oriented Operations Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.

Key Responsibilities:
  • Process applications efficiently, meeting Service Level Agreements (SLAs) and ensuring timely communication with clients.
  • Review and verify documents for eligibility, following clear guidelines and maintaining accurate records.
  • Address and resolve application discrepancies with clear communication and a customer-centric approach.
  • Provide exceptional customer service support (phone, email, and chat) to maintain swift and efficient response times.
  • Process score results promptly within SLAs and maintain accurate records.
  • Assist with team training to ensure coverage during Paid Time Off (PTO) and peak seasons.
  • Respond to coordinator alerts and inquiries in a timely manner and maintain up-to-date process documentation.
  • Regularly review website content for correctness and ensure accuracy.
  • Safeguard confidential documents with the utmost care and security.
  • Attend Client or Board meetings when needed and contribute to process improvement initiatives.
Requirements:
  • Passion for delivering exceptional customer service and a strong commitment to meeting SLAs.
  • Strong communication skills, with the ability to convey information clearly and effectively over the phone.
  • Previous experience in customer service, call center, or related field preferred.
  • Proficiency in using computer applications, such as Microsoft Office Suite.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
  • Genuine desire to help others and make a positive impact on our clients' lives.
  • A team-player attitude and proven ability to drive process improvement.
  • Adaptability; the ability to change priorities as business changes occur.
About Virtual:

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world.

We are proud to be recognized in the Best Places to Work list, twice. Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.

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