Service Operations Coordinator

2 months ago

Nashville, Tennessee, United States Alliance Laundry System Full time

Position Overview:

The Service Operations Coordinator plays a crucial role in the daily management of service operations, ensuring adherence to the quality standards, policies, and procedures set forth by Alliance Laundry Systems. This position is integral in enhancing team productivity through both operational and administrative support, and actively engages in process improvement initiatives as a member of a Cross-Functional team.

Key Responsibilities:

  • Manage and oversee the scheduling, routing, and resource allocation for the Service team, ensuring efficient assignment and dispatch of field personnel across multiple states.
  • Monitor job statuses, field personnel activities, and backlog on the designated Service Tracker, maintaining comprehensive records of work performed, including dispatch logs and service orders.
  • Prepare service repair quotes and customer invoices, handling all aspects of service invoicing, including the collection of overdue payments.
  • Serve as a customer support specialist, liaising with clients to confirm service scheduling and ensuring a designated point of contact is available on-site for efficient service delivery.
  • Coordinate with the installation team to determine if additional personnel are required based on project complexity.
  • Collaborate with the parts department to facilitate the acquisition of necessary equipment and parts, confirming their availability to ensure timely service calls.
  • Assist in generating invoices for completed projects, ensuring all required documentation is submitted promptly for payment processing.
  • Act as a liaison between customers and the office, enhancing the customer experience by promoting company products and services.
  • Effectively communicate escalations to the Service Manager as necessary.

Qualifications:

  • High School diploma or equivalent is required; an associate or bachelor’s degree is preferred.
  • A minimum of 2 years of experience in a dispatching or scheduling environment is preferred, with equivalent combinations of education and experience considered.
  • Familiarity with Sage, SAP, Salesforce, or other CRM systems is strongly preferred.
  • Proficient in computer applications, including MS Outlook, Word, and Excel.
  • Experience in customer support via telephone and email/ticketing systems is preferred.

Skills and Abilities:

  • Exceptional planning and organizational skills; adept at project coordination and task execution.
  • Strong attention to detail and ability to manage multiple projects simultaneously while meeting deadlines.
  • Excellent written, verbal, and interpersonal communication skills; capable of engaging professionally across all organizational levels.
  • Demonstrates a strong work ethic and proactive approach, with resilience in navigating change.

Physical Requirements:

  • Position involves prolonged periods of sitting and standing, as well as manual dexterity and bending.
  • Ability to lift, carry, push, and pull up to 25 lbs occasionally; assistive devices will be provided for heavier items.
  • Regularly required to communicate verbally and utilize hands for tasks, with a focus on computer-based work.

Benefits:

  • Comprehensive medical, vision, and dental coverage.
  • 401k plan with a match up to 6 percent.
  • Generous vacation policy of 3 weeks plus 11 paid holidays.
  • Scholarship opportunities for children of employees.
  • Educational assistance for job-related classes or degree programs.
  • Employee purchase program offering discounts on products.

Company Values:

  • Dedicated: Commitment to follow through on responsibilities.
  • Respectful: Integrity and appreciation for diverse perspectives.
  • Innovative: Continuous pursuit of improvement and change leadership.
  • Versatile: Quick adaptation to changing circumstances.
  • Engaged: Ownership mentality in creating and growing business aligned with market needs.

Alliance Laundry Systems is an Equal Opportunity Employer, ensuring all qualified applicants receive consideration for employment without regard to any protected characteristic.

  • Service Operations Coordinator

    2 months ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Position Overview: The Service Operations Coordinator plays a vital role in the daily management of assigned service areas, ensuring adherence to the quality standards, policies, and procedures set forth by Alliance Laundry Systems. This position is instrumental in enhancing team productivity through both operational and administrative support, while...

  • Service Operations Coordinator

    2 months ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Position Overview: The Service Operations Coordinator plays a crucial role in managing the daily functions of their designated area, adhering to the quality standards, policies, and procedures set by Alliance Laundry Systems. This position enhances team productivity by offering both operational and administrative support and engages in process enhancement...

  • Customer Service Coordinator

    1 week ago

    Nashville, Tennessee, United States Pacific Advisory Service Full time

    **Job Summary**Pacific Advisory Service is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our international forwarder team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Provide effective communication with customers via email or phone to complete...

  • Administrative Services Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Abacus Service Corporation Full time

    Job Title: Administrative Services AssistantJob Summary:The Tennessee Department of Health, Division of Family Health and Wellness is seeking a highly organized and detail-oriented Administrative Services Assistant to support the Rape Prevention and Education (RPE) Section. This role will assist the Section Chief, Program Directors, and other program staff...

  • Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Serendipity Labs Full time

    About Serendipity LabsSerendipity Labs is a dynamic and innovative workplace community that offers upscale environments for its members from diverse industries. We deliver exceptional service through flexible workplace offerings, including private offices, team spaces, coworking memberships, and venues for events and business meetings.With a growing national...

  • Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Legends Hospitality Full time

    Job Title: Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Legends Hospitality. As an Operations Coordinator, you will play a critical role in ensuring the smooth execution of events and operations at our venues.Key Responsibilities:Assist in setting up and maintaining locations,...

  • Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Virtual Full time

    Operations CoordinatorWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Virtual. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our business processes, providing exceptional customer service, and driving process improvement initiatives.Key Responsibilities:Process...

  • Operations Coordinator

    2 days ago

    Nashville, Tennessee, United States Virtual Full time

    Job Title: Operations CoordinatorAt Virtual, we're looking for a skilled Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for delivering exceptional service and ensuring our clients, applicants, and team members have a seamless experience.Key Responsibilities:Process applications efficiently, meeting Service...

  • Operations Coordinator

    3 days ago

    Nashville, Tennessee, United States Virtual Full time

    Job Title: Operations CoordinatorAbout the Role:We are seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for ensuring the smooth operation of our business processes, providing exceptional customer service, and supporting our team members.Key Responsibilities:Process...

  • Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Tennessee Performing Arts Center Management Corp. Full time

    Job Title: Operations CoordinatorThe Tennessee Performing Arts Center Management Corp. is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As a key member of our Event Operations department, you will be responsible for facilitating administrative tasks and ensuring the smooth operation of our office spaces.Key...

  • Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Virtual Full time

    Operations CoordinatorAt Virtual, we're seeking a highly organized and detail-oriented Operations Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our clients.Key Responsibilities:Process applications efficiently, meeting Service Level Agreements (SLAs) and...

  • Operations Coordinator

    7 days ago

    Nashville, Tennessee, United States i3 Verticals Management Services, Inc. Full time

    Job SummaryWe are seeking an experienced Operations Specialist to join our team at i3 Verticals Management Services, Inc. The successful candidate will be responsible for coordinating and managing daily operational activities, serving as a point of contact for internal stakeholders, and assisting with customer contracts and onboarding.Key...

  • Service Coordinator

    4 days ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Job SummaryThe Service Coordinator is a key member of our team at Alliance Laundry Systems, responsible for coordinating and facilitating the Service Teams' routes and schedules. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesCoordinate and manage service team schedules, routes,...

  • Operations Coordinator

    3 days ago

    Nashville, Tennessee, United States Virtual Full time

    Job Title: Operations CoordinatorFLSA Status: Full Time, Non-ExemptPay: $17/hourLocation: Nashville, TN (Teleworking flexibility options available)We are seeking a skilled Operations Coordinator to join our team at Virtual. As an Operations Coordinator, you will play a critical role in ensuring the seamless experience of our clients, applicants, and team...

  • Service Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Job Title: Service CoordinatorAt Alliance Laundry Systems, we are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service teams, coordinating schedules, and facilitating communication with customers.Key...

  • Service Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at Alliance Laundry Systems. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service teams, coordinating schedules, and facilitating communication with customers.Key ResponsibilitiesSchedule Coordination:...

  • Operations Coordinator

    4 weeks ago

    Nashville, Tennessee, United States i3 Verticals Management Services, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Specialist to join our team at i3 Verticals Management Services, Inc. The successful candidate will be responsible for coordinating and managing daily operational activities, serving as a point of contact for internal stakeholders, and performing administrative duties.Key...

  • Operations Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Legends Hospitality Full time

    Job Title: Operations CoordinatorLegends Hospitality is seeking a highly organized and detail-oriented Operations Coordinator to join our team. As an Operations Coordinator, you will play a critical role in ensuring the smooth execution of events and operations at our venues.Key Responsibilities:Assist in setting up and maintaining locations, including...

  • Operations Coordinator

    3 days ago

    Nashville, Tennessee, United States Legends Hospitality Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Operations Coordinator to join our team at Legends Hospitality. This role will be responsible for assisting in the setup and maintenance of our venues, ensuring a seamless experience for our guests.Key Responsibilities:Assist in setting up and maintaining locations, including stanchions,...

  • Service Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Alliance Laundry System Full time

    Job Title: Service CoordinatorAt Alliance Laundry Systems, we are seeking a highly skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service teams, coordinating schedules, and facilitating communication with customers.Responsibilities:Coordinate and...