IT Support Specialist
4 weeks ago
We are seeking a highly skilled and customer-focused IT Support Center Specialist to join our team at Oakland Community College. This role will provide top-notch technical support to students, staff, and faculty, ensuring a seamless and efficient experience.
Key Responsibilities- Provide exceptional phone and desktop support, resolving issues and answering questions in a timely and professional manner.
- Assist with maintaining the ITSM Knowledge Base and Service Catalog, ensuring accurate and up-to-date information.
- Research and resolve complex technology questions, staying current with industry standards and best practices.
- Install and maintain new and existing hardware, ensuring optimal performance and efficiency.
- Participate in team projects and initiatives to enhance the quality and efficiency of the IT Support Center.
- Collaborate with the IT Support Center Supervisor to supervise and train contract staff and student interns.
- Associate's degree in Information Technologies or a related field, or equivalent technical training.
- Two years of experience working in an IT Support Center, with experience in higher education preferred.
- Exceptional customer service, active listening, and verbal and written communication skills.
- Knowledge of problem-solving and troubleshooting methods, Windows operating systems, and GUI applications.
- Familiarity with iOS, Android, and MAC operating systems, as well as personal computers and related hardware and software.
Oakland Community College offers a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as retirement and tuition reimbursement programs.
As a Classified Part-Time employee, you will have the opportunity to participate in the Western Michigan Health Insurance Pool (WMHIP) and enjoy a range of benefits, including medical, dental, and vision coverage, as well as life insurance and retirement plans.
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