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Help Desk Specialist

2 months ago

Auburn Hills, Michigan, United States Blue Chip Talent Full time

{"h1": "Help Desk Specialist Job Description", "p": "At Blue Chip Talent, we're committed to advancing careers daily. As a Help Desk Specialist, you'll be part of our team that builds lasting relationships with our clients and candidates.

Your key responsibilities will include assisting our user community with documentation and resolution of requests for service, coordinating assignment of requests with IT staff, and ensuring timely and effective resolution.

To succeed in this role, you'll need great verbal and written communication skills, as well as hands-on experience in Microsoft enterprise environments, Active Directory, ServiceNow, or similar.

We offer industry-leading benefit options, including four healthcare plans, PTO, paid holidays, dental and vision insurance, company-paid life insurance, long and short-term disability, and a 401k with yearly arbitrary match.

If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply.

**Required Skills:**

* 3+ years in a Help Desk support role
* Hands-on experience in Microsoft enterprise environments
* Hands-on experience Active Directory, ServiceNow or similar
* Experience with Microsoft InTune is a plus
* Associates Degree or Bachelor Degree is preferred

**What We Offer:**

* Industry-leading benefit options
* Ongoing touchpoint program
* Personalized orientation
* Bi-yearly appreciation lunches
* Company-sponsored charitable events
* Flagship family Woodward Dream Cruise event

**Equal Opportunity Employer:**

Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.

**Screening Questions:**

* Skill Experience
* Location
* Visa Status
* Work Authorization

We look forward to connecting with you and guiding you on your career goals.

**Apply Now:**

If you're interested in this role, please include at least three screening questions in your application.

Thank you for considering Blue Chip Talent as your career partner.

Best regards,
Blue Chip Talent Team"}