Hospitality Operations Manager

2 weeks ago


Las Vegas, Nevada, United States The LINQ LV Full time

JOB SUMMARY:

The individual in this role will be responsible for managing the daily functions of the Front Office department, which includes overseeing the Front Desk and VIP Services. This position involves recommending and implementing enhancements to service and procedures while keeping expenditures within budgetary limits.

ESSENTIAL JOB FUNCTIONS:

  • Lead and mentor Front Desk and VIP staff, including recruitment, training, and conflict resolution.
  • Establish and uphold Standard Operating Procedures for guest service excellence.
  • Ensure adherence to safety standards and deliver exceptional service to all guests.
  • Collaborate with event coordinators and meeting planners to elevate guest satisfaction.
  • Support Sales and Marketing teams in fostering customer loyalty through superior service.

EDUCATION AND EXPERIENCE:

  • Completion of one to two years of post-secondary education.
  • One to two years of relevant work experience in a similar role.

OTHER MINIMUM QUALIFICATIONS:

  • Familiarity with guest services and hotel management.
  • Demonstrated supervisory and leadership capabilities.
  • Ability to analyze data and present findings effectively.
  • Strong verbal and written communication skills.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  • Availability for flexible working hours, including evenings, weekends, and holidays.
  • Capacity to stand or walk for prolonged periods.
  • Proficiency in English comprehension and tolerance for secondhand smoke.

The LINQ LV is committed to fostering a diverse and inclusive workplace.



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