Assistant General Manager TownePlace Suites Hotel Operations Manager

2 weeks ago


Westport, Connecticut, United States Lafrance Hospitality Full time
Assistant General Manager Opportunity at Lafrance Hospitality

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Lafrance Hospitality. As a key member of our leadership team, you will be responsible for assisting the General Manager in leading the hospitality team in all aspects of operating the hotel.

Key Responsibilities:

  • Manage Front Office operations, including guest service, registration, and room availability
  • Develop and implement policies and procedures to ensure compliance with Marriott and Lafrance standards
  • Monitor and assess service and satisfaction trends, and make improvements accordingly
  • Manage the housekeeping/laundry department and perform some housekeeping responsibilities
  • Meet and greet guests, respond to inquiries, and resolve guest concerns in a timely and friendly manner

Requirements:

  • Prior brand hotel experience preferred
  • Minimum 2-3 years hotel Front Desk experience
  • Detail-oriented with emphasis on building guest relationships
  • Availability to work a flexible schedule, including days, nights, weekends, and holidays

Benefits:

  • Full-time position with paid time off benefits, health and dental benefits, and 401K
  • Travel benefits offered

About Lafrance Hospitality:

We are a leading hospitality company dedicated to providing exceptional guest experiences. Our team is passionate about delivering outstanding service and creating memorable moments for our guests.



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