Master Guitar Technician and Customer Experience Specialist

5 days ago


Pasadena, California, United States Guitar Center Full time
Job Summary

We are seeking a skilled Master Guitar Technician and Customer Experience Specialist to join our team at Guitar Center. As a key member of our staff, you will be responsible for providing exceptional customer service, maintaining and repairing customer-owned instruments, and upholding the highest standards of craftsmanship.

About Guitar Center

Guitar Center is a leading music retailer dedicated to inspiring creativity and fostering a passion for music among our customers. Our mission is to develop lifelong musicians and make a difference in the world by enabling individuals to experience the joy of creating music.

Responsibilities
  • Interact with customers to ensure a positive and memorable experience
  • Service customer-owned instruments with precision and attention to detail
  • Maintain store-owned gear and equipment
  • Complete warranty repair work and other tasks as assigned
Requirements

To be successful in this role, you must have a skilled understanding of repairing guitars, possess excellent communication skills, and be able to work effectively in a fast-paced environment. Preferred qualifications include foundational product knowledge on Guitar Center products.

Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus benefits including medical, dental, vision, 401K matching, mental health support, paid time off, and tuition reimbursement options. Additionally, we provide opportunities for career growth and professional development.

Guitar Center is an equal opportunity employer and welcomes applications from qualified individuals regardless of race, color, religion, gender, sexual orientation, or any other protected status. If you are a qualified individual with a disability or a disabled veteran and require reasonable accommodation to apply or interview for a position, please contact us.



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