Customer Service Representative

6 days ago


Pasadena, California, United States Ulta Beauty Full time

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Beauty Experience Specialist at Ulta Beauty. As a key member of our sales floor team, you will be responsible for providing exceptional service to all guests, engaging with each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.

About the Role

This is a unique opportunity to work in a fast-paced retail environment where you will have the chance to develop your skills and knowledge in the beauty industry. As a Beauty Experience Specialist, you will be the champion of Ulta Beauty's mission, vision, and values, demonstrating them skillfully and consistently by performing the following duties and responsibilities:

  • Contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
  • Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
  • Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Maintain prompt, regular attendance.
Requirements

To be successful in this role, you will need:

  • A high school diploma preferred.
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.
  • Demonstrates a passion for guest service and competency for selling.
  • Proficient with basic technology (e.g., Point of Sale system and Apple devices).
  • Ability to build and maintain strong customer relationships.
  • Ability to troubleshoot.
  • Ability to work independently and as part of a team.
Compensation and Benefits

The estimated salary range for this position is $17.50 - $24.50 per hour, based on factors including relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.



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