Senior Technical Support Specialist
7 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Alcala Consulting, Inc. As a key member of our technical support team, you will be responsible for providing advanced level installation, support, and maintenance of servers, core infrastructure, and other computer systems.
This is a fantastic opportunity for an experienced technical professional to take their career to the next level. You will have the chance to work on a wide range of projects, develop your skills, and contribute to the growth and success of our company.
Key Responsibilities- Provide expert-level technical support to clients across multiple locations and industries
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Perform timely workstation hardware and software upgrades as required
- Assist with planning for and responding to client project needs when applicable
- Exceptional customer service skills, organizational skills, and ability to manage multiple calls and tickets with minimal supervision
- Ability to learn new technology quickly and diagnose problems efficiently
- Strong problem-solving skills, with the ability to think critically and develop alternative solutions
- Punctuality and dependability, with a strong commitment to meeting deadlines and delivering high-quality results
- A comprehensive benefits package, including health, dental, and vision insurance
- A retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
- A supportive and collaborative work environment
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Support Specialist
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Senior Associate Civil Engineer Role
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Divisional Administrative Support Specialist
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