Front Desk Representative

5 days ago


Lubbock, Texas, United States Dave & Buster Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front-of-house team, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.

Key Responsibilities
  • Guest Experience: Provide top-notch customer service, ensuring guests feel valued and appreciated throughout their visit.
  • Front Desk Operations: Manage the front desk area, ensuring it is well-stocked with supplies, menus, and other essential items.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations and resolve any issues that may arise.
  • Team Collaboration: Work closely with other team members to maintain a positive and productive work environment.
  • Inventory Management: Conduct regular inventory checks to ensure accurate stock levels and prevent losses.
  • Merchandise Sales: Sell merchandise from the front desk area, promoting our brand and increasing revenue.
  • Problem-Solving: Address guest complaints and concerns in a professional and courteous manner, escalating issues to management as needed.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, adjusting to changing circumstances and priorities as needed.
Requirements
  • Age: Must be at least 16 years old.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate clear greetings, requests for assistance, and farewells to guests.
  • Customer Service Skills: Proven ability to provide exceptional customer service in a fast-paced environment.
  • Teamwork: Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment.
  • Adaptability: Willingness to adapt to changing circumstances and priorities, with a flexible attitude and approach.
  • Physical Demands: Ability to work in a noisy, fast-paced environment with distracting conditions, with regular requirements to stand, walk, and move about the facility.
What We Offer
  • Competitive Compensation: Competitive hourly rate, ranging from $7.25 to $12.25 per hour.
  • Benefits Package: Attractive benefits package, including medical, dental, vision, 401K, and more.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.


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