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Front Desk Representative

2 months ago

Lubbock, Texas, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services, facilities, and local attractions.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and maintain a positive work environment.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a team environment, and a positive attitude.
  • Knowledge: Familiarity with hotel operations, guest services, and hospitality terminology.
Benefits
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.