Lead Specialist

3 weeks ago


Lubbock, Texas, United States Texas Tech University Health Sciences Center Full time
Position Description

Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Major/Essential Functions

The Dermatology Department at the Texas Tech University Health Sciences Center provides a comprehensive range of clinical services for diagnosing and managing skin, scalp, and nail disorders. Our clinic also offers a variety of cosmetic services, such as Botox, laser treatments, microdermabrasion, and sclerotherapy.

The following Major/Essential functions will be:
  • Collaborating with our external telemedicine teams (TDCJ, Dalhart, and other rural community locations) to schedule and provide telemedicine services.
  • Analyze telemedicine utilization, no-show rates, and patient satisfaction. Identify ways to improve the telemedicine experience and the efficiency and effectiveness of the department's telemedicine program.
  • Work with the Clinic Administrator and PSS Supervisor on the financial understanding of the telemedicine program and future use of external funds to support the Telemedicine program.
  • Collaborate with Telemedicine faculty on schedule changes, conflicts, and maintenance.
  • Answering a multi-line phone for the telemedicine clinic.
  • Assist with scheduling, bump lists, telemedicine referrals, faxes, registrations, eligibility, and telemedicine management.
Occasional Duties
  • Participate in the rotation through front desk positions to fill in with clinical restraints.
  • Attend front desk monthly meetings
Required Qualifications

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications
  • Dermatology experience
  • Telemedicine experience
  • Patient Services experience
  • Previous experience working in an ambulatory academic healthcare setting.
  • Bilingual (Spanish/ English)
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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