Mechanical Field Supervisor

11 hours ago

Odessa, Texas, United States Dover Corporation Full time
About Dover Precision Components

Dover Precision Components is a leading provider of performance-critical solutions for the oil & gas, power generation, marine, industrial, chemical, and general processing markets. Our mission is to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

Job Summary

We are seeking a highly skilled Mechanical Field Supervisor to join our team. As a Mechanical Field Supervisor, you will be responsible for performing complex customer support activities on gas compression and rotating equipment inside customer plants and in the field under general supervision. You will act as a subject matter expert for equipment in assigned areas, mentor and train other technicians on technical aspects and soft skills.

Key Responsibilities
  • Perform complex customer support activities on gas compression and rotating equipment
  • Act as a subject matter expert for equipment in assigned areas
  • Mentor and train other technicians on technical aspects and soft skills
  • Coordinate, prioritize, and resolve issues encountered by service technicians in the plant & field
  • Lead a team performing Daily Maintenance (DM), Major Maintenance (MM), Overhaul & Preventive Maintenance (PM) to established standards with no assistance
  • Coordinate and communicate the coverage, call handling, response time, and protocols of service technicians
  • Provide technical support to customers and sales team in a given discipline(s) including systems installations, repairs, preventative maintenance, and pro-active follow-up on an intermittent basis
  • Communicate all technical issues to customer and field service manager in a timely fashion
  • Record all findings and measurements on appropriate documentation that are electronically filed and submitted to customer
Requirements
  • Demonstrate expert diagnostic, highly efficient troubleshooting, investigation, maintenance, and repair skills on multiple OEM compression/rotating equipment and drivers
  • Coordinate, prioritize, and resolve issues encountered by service technicians in the plant & field
  • Responsible for leading a team performing Daily Maintenance (DM), Major Maintenance (MM), Overhaul & Preventive Maintenance (PM) to established standards with no assistance
  • Responsible for coordinating and communicating the coverage, call handling, response time, and protocols of service technicians
  • Through team management, aim to minimize downtime and maximize the first-time fix rate of equipment
  • Responsible for providing technical support to customers and sales team in a given discipline(s) including systems installations, repairs, preventative maintenance, and pro-active follow-up on an intermittent basis
  • Communicate all technical issues to customer and field service manager in a timely fashion
  • Records all findings and measurements on appropriate documentation that are electronically filed and submitted to customer
  • Demonstrate proficiency in order to perform quality, efficient work with minimal call backs
  • Model established health, safety, and environmental procedures
  • Demonstrate excellent customer service skills and effectively communicate to customer and Field Service Manager
  • Read, write, and speak English (work orders, manuals, drawings, etc.)
  • Proficient computer skills, including Internet Explorer, Outlook, and MS Office
  • Completes and submits company-required documentation including detailed reports in an accurate and timely fashion on a regular basis
Knowledge and Skills
  • In-depth knowledge of gas compression/rotating/drivers operational systems
  • Knowledge of mechanical failure analysis and investigation
  • Fully understands customers' facilities/equipment and performance
  • Fully understands all processes and systems used in the region and performance regardless of types, makes, or models
  • Knowledge of company & customer maintenance standards checklist and ability to accurately and completely follow as well as suggest modifications as required
  • Basics of Continuous Improvement concepts
  • Knowledge of or training in relevant HSE procedures and regulations
Education and Certification
  • High school diploma or equivalent required, college degree preferred
  • Valid driver's license and a good driving record
  • Gas or diesel engine and compressor basics training certification (Ariel, DR, GE Cameron, Cook Compression Basics 101, etc.) required
  • Relevant trade certification preferred
Experience
  • 8+ years of demonstrated high-speed, low-speed gas compression and/or rotating (pumps, turbines, screw compressors, etc.) equipment experience
  • Demonstrated history of successful and safe service experience

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