**Service Supervisor
1 day ago
We are seeking a highly skilled and experienced Service Supervisor - Field Service Leader to join our team at Warren CAT. As a key member of our Machine Field Service Department, you will be responsible for directly supervising field service technicians and overseeing the daily operations of the department.
Key Responsibilities- Leadership and Supervision: Directly supervise field service technicians and ensure they have the necessary resources and support to perform their duties effectively.
- Operational Management: Oversee the daily operations of the Machine Field Service Department, including managing work orders, scheduling, and inventory.
- Customer Satisfaction: Ensure that customers receive exceptional service and that their needs are met in a timely and efficient manner.
- Performance Management: Manage the performance of field service technicians, including setting goals, providing feedback, and conducting performance evaluations.
- Business Development: Identify opportunities to improve business processes and implement changes to increase efficiency and productivity.
- Communication: Communicate effectively with customers, technicians, and other stakeholders to ensure that everyone is informed and aligned.
- Problem-Solving: Analyze problems and develop solutions to improve operations and customer satisfaction.
- Education: High school diploma or equivalent required; degree in a related field preferred.
- Experience: Minimum 5 years of experience in a related industry, with a minimum of 2 years in a supervisory role.
- Skills: Strong leadership and communication skills, with the ability to analyze problems and develop solutions.
- Knowledge: Thorough knowledge of machine service issues, business accounting, and leadership principles.
- Competitive Compensation: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development.
- Collaborative Environment: A collaborative and supportive work environment.
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