ERP System and Application Support Specialist
3 weeks ago
Eclipse Solutions collaborates and develops the TRAS software together with users in close consultation. This is done using agile methods, as a team, with a strong focus on customer needs.
TRAS is one of the most comprehensive industry solutions for all participants in the waste management sector, and is constantly expanding.
Due to the versatility and scalability of TRAS, it is used by municipal waste management and city cleaning companies, large disposal companies, landfills, recycling and incineration plants, waste generators, as well as small and medium-sized container services.
Main Responsibilities- Provide application and user support during the implementation and operation of our ERP industry solution TRAS.
- Offer support and advice for users in 1st and 2nd level support in handling our software via remote maintenance tools.
- Analyze and process issues related to our software and record them in our ticket system.
- Ensure smooth operation of our solutions for our customers by implementing appropriate measures, troubleshooting, or coordinating service providers for system troubleshooting.
- Provide expert advice to our customers during the implementation of new processes and program functionalities.
- Strong knowledge of ERP systems and application support.
- Excellent communication and problem-solving skills.
- Ability to work in a team and collaborate with users.
- Strong analytical and troubleshooting skills.
- Ability to provide expert advice and support to customers.
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