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IT Support Specialist

2 months ago

Sierra Vista, Arizona, United States CALIBRE Systems Full time

Position Title: IT Support Specialist

Company: CALIBRE Systems Inc.

We are seeking a dedicated IT Support Specialist to join our dynamic team. In this role, you will serve as the primary contact for users experiencing technical difficulties, collecting and assessing information to provide effective solutions. This position offers an excellent opportunity for professional growth and mentorship.

Key Responsibilities:

  • Deliver technical assistance for hardware, software, and system-related inquiries
  • Diagnose and resolve network connectivity challenges
  • Guide users through software functionalities
  • Address email-related issues, particularly those concerning MS Outlook

Essential Skills:

  • Expertise in troubleshooting Windows operating systems
  • Strong verbal and written communication skills
  • Exceptional customer service skills
  • High School Diploma or equivalent qualification

Necessary Experience:

  • Possession of Network+, A+, or Security+ certification
  • Active DoD Secret clearance or higher
  • Previous experience in technical support roles
  • Familiarity with Active Directory
  • Knowledge of Service Desk software and hardware technologies

CALIBRE is committed to fostering a diverse and inclusive workplace.