Customer Service Representative
23 hours ago
Holy Cross Health is a Catholic, not-for-profit health system serving over 240,000 individuals annually in Maryland's two largest counties. We prioritize innovative healthcare services and earn numerous national awards for our high-quality care.
We value diversity, equity, and inclusion in all aspects of our work, providing an accessible and equitable experience for those we serve.
We are committed to fostering a culture of respect, empathy, and compassion in every interaction, from patient care to administrative tasks.
This role is part of Trinity Health, one of the largest not-for-profit, Catholic healthcare systems in the nation.
Salary
The estimated salary for this position ranges from $17.89 to $25.04 per hour, based on experience, skills, and education.
Job Description
Key Responsibilities:
• Coordinate cash collection, receipt writing, and deposit preparation with control reports for hospital operations.
• Arrange coin transfers with the bank and manage deposits and releases of patient valuables stored in the hospital safe.
• Act as a resource for patients and family members, explaining bills, statements, insurance coverage, and hospital policies.
Required Skills and Qualifications:
Essential Requirements:
• High school graduate or equivalent required; college degree preferred.
• Two to three years of related experience; ability to train staff and coordinate projects with other departments.
• Proficiency in Word and Excel; good customer service skills for greeting customers and explaining services.
• Ability to speak Spanish fluently preferred.
Benefits:
Trinity Health offers a competitive compensation package, including benefits such as medical, dental, and vision coverage, paid time off, free parking, metro access, tuition reimbursement, and a 403(b) plan.
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