Field Operations Manager
4 weeks ago
The Operations Supervisor will lead a team of operations personnel responsible for supporting commercial deliveries and development with our fleet of autonomous sidewalk robots. This role requires effective communication, training, coaching, development, performance monitoring, recognition, and supervision to motivate direct reports and cross-functional partners.
Key Responsibilities:- Hire, Coach, and Develop Team Members: Ensure effective, efficient, and customer-oriented handling of communications with internal and external partners.
- Support Daily Operations: Manage field agents, robots, and remote operators to ensure seamless delivery and development processes.
- Conduct One-on-One Coaching: Provide ongoing guidance to team members to ensure continuity and quality of service.
- Monitor and Evaluate Staff Performance: Meet projected needs, customer service objectives, and KPIs by evaluating staff performance levels.
- Personnel Administration: Assist in performance appraisals, promotions, administrative actions, and ensure compliance with company policies.
- 2+ years of experience hiring and managing a team of 5+ employees.
- 3+ years in field operations/delivery/logistics or similar experience.
- Strong oral and written communication skills.
- High-level interpersonal skills to work effectively with all levels of the organization.
- Ability to work weekends, evenings, and holidays on-site.
- Strong organization, collaboration, and problem-solving skills.
- Ability to keep calm under pressure with a can-do attitude to meeting challenges.
- Valid US driver's license.
- Ability to lift 70 lbs.
- Willingness to commute to West LA, Hollywood, and Downtown LA offices.
- Bachelor's Degree in Business, Economics.
- 3+ Years of Customer Resolution & Support.
- Experience at high-growth, fast-paced startups.
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets.
- Passion for efficiency, innovation, and robotics.
- Multi-lingual (Spanish).
Serve Robotics is an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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