Field Operations Manager

4 weeks ago


Los Angeles, California, United States via Full time

Via is revolutionizing transportation with innovative technology. As a Field Operations Manager, you'll oversee daily operations, driving continuous improvement and growth of our services. This in-person role requires at least 3 days per week in the field.

  • Ensure operational excellence and deliver exceptional customer experiences.
  • Manage Torrence and West Covina operations, adapting to business needs and working flexible hours.
  • Optimize driver supply to meet demand expectations.
  • Address operational issues in real-time, implementing creative solutions.
  • Respond to driver feedback and customer concerns.
  • Collaborate with a diverse team to scale operational processes and tools.
  • Analyze metrics to identify inefficiencies and optimize operations.

Who We're Looking For:

  • A socially conscious and environmentally aware individual who promotes transportation equity and reduces carbon emissions.
  • A self-motivated leader who takes ownership of responsibilities.
  • A driven executor with a track record of achieving KPIs and revenue goals.
  • A team-focused individual who takes pride in their work and the team's success.
  • Experienced in project management, operational process creation, and customer service.
  • An outgoing leader skilled at communicating with diverse partners, customers, and driver partners.
  • Willing to adapt and contribute to various projects.
  • Fluent in English, with additional languages a plus.
  • Based in the Los Angeles area and able to commute to operations in Torrance and West Covina.

Compensation and Benefits:

  • Salary will be determined by experience, knowledge, and skills.
  • Salary Range: $68,000-$75,000.
  • We offer a comprehensive benefits package, including free medical plans and 401K matching.

Via builds technology that transforms transportation. We pioneered TransitTech to create shared, dynamic public mobility, reducing carbon emissions and providing accessible transportation options.



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