IT Infrastructure Specialist
1 week ago
ROLE OVERVIEW
Roehm America is embarking on the establishment of a state-of-the-art chemical manufacturing facility. We are in search of a dedicated IT professional to oversee the delivery of essential IT services for local users and manage the IT requirements for a newly acquired administrative facility. As a global leader headquartered in Germany, Roehm emphasizes a structured and standardized approach to IT across all operations. All new IT solutions and projects will be assessed against our global standards and must undergo a comprehensive approval process. The successful candidate will collaborate with process engineers to explore innovative digital solutions, support demand development, and facilitate project approvals in accordance with Roehm's established global procedures.
KEY RESPONSIBILITIES
- Oversee the delivery of specified IT services for the new facilities.
- Ensure project execution aligns with global, regional, and local strategies, providing guidance to the local team to meet budgetary and timeline requirements.
- Manage and articulate the business demands for new IT solutions, leading projects and implementations across regional and global IT networks.
- Ensure IT solutions comply with established guidelines, security standards, and operational procedures.
- Collaborate with local business teams to define and implement strategies for business continuity.
- Execute daily IT service support and operational activities, including:
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Effectively communicate and coordinate with IT teams at all levels to ensure seamless execution.
- Act as the operational liaison with local IT teams, regional demand managers, service providers, and centralized support.
- Ensure adherence to local, regional, and global guidelines, maintaining standard service processes.
- Facilitate process optimization sessions when necessary to enhance service delivery.
- Build strong working relationships with business partners, IT groups, service providers, and vendors.
- Engage with business leaders to identify IT needs and opportunities that align with business objectives and enhance service delivery.
- Maintain a visible IT presence at the facilities.
QUALIFICATIONS
- Bachelor's degree in engineering or a computer-related field with a minimum of 3 years of experience in implementing technology through IT projects.
- Proficient in Local Area and Wide Area Networks (LAN/WAN) as well as wireless networking.
- Familiarity with MS Azure cloud services, M365, Teams telephony, and mobility technologies.
- Experience with Azure cloud infrastructure, including AAD, DNS, DHCP, SSL, and network security.
- Strong problem-solving abilities utilizing IT Service Management principles.
- Excellent communication skills, both verbal and written, with experience working in diverse teams.
- Ability to maintain professionalism in high-pressure situations.
- This role requires on-site presence for a significant portion of the training and stabilization period.
- Limited international travel and some domestic travel may be required post-stabilization.
- In alignment with global IT strategy, identify and lead projects that implement new technologies to enhance operational efficiency.
- Support the expansion of successful digital initiatives across global facilities.
- Monitor external suppliers within the scope of responsibility.
- Share knowledge and provide training across various locations.
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