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Sales Order Administrator

2 months ago

Norfolk, Virginia, United States PeopleShare Full time
Exciting opportunity for a dedicated Order Fulfillment Specialist with potential for career advancement.Benefits:
  • 401K Plan
  • Comprehensive Health Benefits: Medical, Dental, Vision
  • Wellness Initiatives
  • Life Insurance Coverage
  • Company Sponsored Events
  • Opportunities for Promotion
  • Short-Term Disability Coverage
The Order Fulfillment Specialist is responsible for managing the complete customer order process, from initial entry to final shipment and invoicing. This position requires meticulous attention to detail, excellent organizational abilities, and effective teamwork with internal departments to guarantee prompt and precise order fulfillment.Key Responsibilities:
  • Input customer orders into the order management system accurately, ensuring all pertinent details such as product specifications, quantities, pricing, and shipping instructions are included.
  • Verify order details for accuracy, confirming pricing, product availability, and shipping requirements to avoid delays or mistakes.
  • Keep detailed records of order transactions, including order entries, shipping information, invoices, and communications with customers and vendors.
  • Track order progress throughout the fulfillment process, proactively resolving issues to ensure timely delivery.
  • Work closely with the warehouse or inventory team to ensure adequate stock levels and update inventory records for order processing and shipments.
  • Collaborate with logistics partners to arrange shipments, coordinate pick-ups or deliveries, and ensure all documentation and labeling are correct.
  • Provide updates on order status, shipment tracking, and any issues to internal teams and customers, delivering exceptional customer service.
  • Prepare and send invoices for completed orders, ensuring billing information is accurate for the finance department and addressing any discrepancies.
  • Assist with invoice reconciliation and maintain precise records of orders, invoices, and shipping documents in accordance with company policies.
  • Identify opportunities to enhance workflows, boost efficiency, and improve customer satisfaction, working with cross-functional teams for process enhancements.
Requirements:
  • An associate degree in business administration, finance, or supply chain management.
  • Prior experience in order processing, customer service, or administrative functions.
  • Exceptional attention to detail.
  • Strong problem-solving abilities.
  • Capability to manage multiple priorities effectively.

PeopleShare is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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