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Fiber Optic Sales Specialist

2 months ago


Norfolk, Virginia, United States KITCO Fiber Optics, Inc. Full time
About KITCO Fiber Optics, Inc.

We are a leading provider of fiber optic termination, inspection, and testing products, as well as training and consulting services to the military and harsh environment communications industry.

Job Summary

We are seeking a highly motivated and experienced Inside Sales Specialist to join our team. As a key member of our sales team, you will be responsible for responding to RFQs, following up on quotes, and processing customer purchase orders.

Key Responsibilities
  • Respond to RFQs and market leads via phone, email, and online requests
  • Follow up on quotes to increase revenue
  • Process and execute customer purchase orders, retail transactions, and contracts
  • Analyze contracts and purchase orders to determine if the company can execute and accept
  • Manage customers' open orders
  • Maintain files for quotations, purchase orders, and sales order acknowledgements
  • Respond to customer planning data in adherence to supplier inventory management agreements
  • Apply basic finance and accounting concepts as it applies to sales
  • Understand research and apply knowledge for fiber optic cables, connectors, and tool kits
  • Apply knowledge of assembly, fabrication, logistics, and related manufacturing concepts
  • Keep up with industry trends and development with continuous fiber optic training
  • Receive and maintain NAVSEA Terminate and Test Certification
  • Prepare and execute company's complex cost analysis for clients and apply discounts accordingly
  • Process returns material requests, coordinated with Quality and warehouse personnel
  • Support and backup others in the customer service team, Training, and Field Service administrative support as needed
  • Review and provide effective and efficient solutions for customer complaints
  • Responsible for overall customer satisfaction in terms of product quality for assigned customers
  • Oversee coordination of quality problem resolution with manufacturing for assigned customers
  • Support outside sales in the development of new business
  • Maintain existing business and present new products
  • Responsible for upselling customers and prospective customers to generate new sales and grow revenue
  • Answer phone calls, greet customers, and create a rapport
  • Assist in scheduling of deliveries and customer pick ups
  • Ability to cross reference and value engineer materials within a project
  • Prepare customer information to set them up as a new customer
Requirements
  • Minimum of 3 years' experience with B2G and B2B sales
  • Experience in ERP Systems: Costpoint preferred
  • Usage of Microsoft Office: Outlook, Word, Excel, PowerPoint, Access, Teams
  • Type 45+ WPM
  • Knowledge of navigating Government sites: EXOSTAR,, BidLink, etc.
  • Knowledge of basic government contract with terms and conditions
Equal Opportunity Employer

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, and please be sure to include the title and the location of the position for which you are applying.