Guest Experience Lead

4 weeks ago


Phoenix, Arizona, United States McDonald's Full time
Unlock Your Potential at McDonald's

As a Guest Experience Lead, you'll play a vital role in delivering exceptional service to our customers. You'll be the face of our brand, ensuring every guest feels valued and welcome.

Key Responsibilities:
  • Lead the guest experience: Check in with guests, ensure they're enjoying themselves, and resolve any concerns promptly.
  • Be the solution: Handle guest complaints and provide resolutions that exceed their expectations.
  • Work collaboratively: Team up with your colleagues to maintain a clean, friendly, and welcoming restaurant environment.
  • Stay informed: Share expert knowledge about promotions and benefits of using the McDonald's App and Mobile Order & Pay features.
What We're Looking For:
  • A humble and hospitable demeanor.
  • Passion for helping and serving others.
  • A desire to learn and grow.
  • Effective communication skills and the ability to anticipate customer needs.

We're an equal opportunity employer and value diversity at our company. We're committed to providing a safe and inclusive work environment for all employees. If you're passionate about delivering exceptional service and have a strong desire to grow with our team, we encourage you to apply.

McDonald's and its franchisees are taking proactive steps to ensure the safety of our employees and customers during the COVID-19 pandemic. We're following guidance from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day.


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