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Guest Experience Expert

1 month ago

Phoenix, Arizona, United States Marriott International, Inc Full time
Job Summary

As a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique. You will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, or sharing the highlights of the local area, you will make transactions feel like part of the experience.

Key Responsibilities
  • Deliver exceptional service to guests, ensuring their stay is memorable and unique.
  • Process operational needs, address guest requests, and share the highlights of the local area.
  • Take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • Empower guests to make informed decisions about their stay.
  • Ensure a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and ensure uniform, personal appearance, and communications are professional.

Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • No license or certification required.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.


In joining Marriott International, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.