Customer Engagement Specialist
2 weeks ago
As a prominent industrial distributor with a strong presence in North America, Japan, and the United Kingdom, we are dedicated to keeping the world functioning by serving over 4.5 million customers globally through innovative technology and robust customer relationships.
Our welcoming environment encourages you to learn, develop, and contribute to our mission of supporting businesses and ensuring the safety of their personnel. Recognized as a 2024 Glassdoor Best Place to Work and a Great Place to Work-CertifiedTM company, we are seeking enthusiastic individuals to join our team as we continue to lead the industry into the future.
Position Overview:
As a Branch Sales Associate (part-time, approximately 25 hours per week during first shift weekdays), you will engage with walk-in customers, providing solutions through your expertise, knowledge, and positive demeanor. Your role will involve maximizing sales opportunities, fostering customer loyalty, and surpassing customer expectations. Throughout your day, you will alternate between assisting customers and performing various warehouse duties, reporting directly to the Store Manager.
Your Responsibilities:
- Oversee the complete customer experience, ensuring proper product selection, accurate order entry, safe product handling, and loading of customer vehicles.
- Identify opportunities to enhance sales and promote customer loyalty.
- Adjust communication styles to suit different audiences, whether in person, over the phone, or via email.
- Prepare and stage will-call orders and manage shipping products.
- Handle customer backorders and organize stock received.
- Assist with merchandising and showroom replenishment tasks.
- Conduct inventory counts as needed.
- Learn to navigate various computer systems for customer service and warehouse operations.
- Maintain cleanliness and organization to meet company standards.
- Adhere to safety protocols and comply with all operational standards, including the use of personal protective equipment.
- Flexibility to work within branch operating hours.
- Ability to lift up to 50 pounds independently and heavier loads with assistance.
- Willingness to learn and operate powered industrial equipment.
- Comprehensive medical, dental, vision, and life insurance coverage starting from day one.
- Paid time off (PTO) and six company holidays annually.
- 6% 401(k) company contribution with each paycheck.
- Employee discounts, parental leave, and additional benefits.
We strive to create an accessible environment, providing reasonable accommodations to individuals with disabilities throughout the application and employment process. If you require assistance, please let us know so we can support you appropriately.
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