Customer Engagement and Sales Specialist

1 week ago


Panama City Beach, Florida, United States Holiday Beach Companies Full time
Job Overview

Holiday Beach Companies is seeking a dedicated full-time Customer Engagement and Sales Specialist to assist clients in securing their ideal vacation accommodations. If you excel in customer relations and are eager to contribute to a thriving organization that prioritizes its workforce, this opportunity is for you.

This role offers a competitive compensation of $18/hour.

We provide comprehensive benefits, including healthcare, dental, vision, life insurance, short- and long-term disability, paid time off (PTO), and paid holidays after a designated period of employment.

If this aligns with your career aspirations, we encourage you to explore this opportunity further.


About Holiday Beach Companies

Holiday Beach Companies encompasses five distinct entities, offering a full spectrum of services from Real Estate, Development, Construction, Mechanical to Rentals. We pride ourselves on providing the finest luxury vacation rentals along Florida's Panhandle.

In addition, we offer a variety of amenities and services, such as daily beach chair rentals, paddleboard experiences, charter fishing trips, and more, ensuring our guests enjoy a memorable vacation.


Key Responsibilities

As a Customer Engagement and Sales Specialist, you will play a crucial role in our operations, collaborating with guests and your colleagues to deliver exceptional luxury and customer service. Your responsibilities will include:

  • Responding to inquiries and addressing concerns via phone and email promptly.
  • Encouraging reviews and collaborating with Property Managers to achieve five-star ratings.
  • Providing backup support for service inquiries and entering calls into our systems.
  • Staying informed about property amenities, services, pricing, and layouts to assist customers effectively.
  • Ensuring contracts signed by guests are properly documented.
  • Inputting reservations into our software and sending confirmation communications.
  • Maintaining booking calendars and synchronizing across platforms.
  • Working with property managers to resolve guest concerns regarding property conditions and requests.
  • Contacting guests prior to arrival to offer additional services and amenities.
  • Conducting welcome calls and sending welcome emails to guests.
  • Managing beach chair schedules and providing necessary information to beach services assistants.
  • Participating in training and fulfilling other duties as assigned by management.

Qualifications
  • Valid driver's license.
  • High school diploma or equivalent.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Ability to navigate multiple flights of stairs if required.
  • Capability to stand and/or sit for extended periods.

Are you a collaborative individual who thrives in a dynamic environment? Can you juggle multiple tasks efficiently? Are you organized and detail-oriented with a positive outlook? If so, you may be an excellent fit for this customer service role.


Work Schedule

This position is full-time with available shifts every day, including rotating off-days.

Weekend shifts may be required as assigned.


Ready to Make a Difference?

If you believe you are suited for this customer service role, we invite you to complete our initial 3-minute, mobile-friendly application. We look forward to connecting with you.



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