Customer Engagement and Sales Specialist

2 weeks ago


Panama City Beach, Florida, United States Holiday Beach Companies Full time

Holiday Beach Companies is actively seeking a full-time Customer Engagement and Sales Specialist to assist clients in securing their ideal vacation accommodations. Are you passionate about delivering exceptional customer service? Do you want to be part of a thriving organization that appreciates its workforce? If this resonates with you, continue reading.

This role offers a competitive compensation of $18/hour.

We provide comprehensive benefits, including health, dental, vision, life insurance, short- and long-term disability, paid time off (PTO), and paid holidays after 60 days of employment.

If this opportunity aligns with your career goals, we encourage you to consider joining us.

ABOUT HOLIDAY BEACH COMPANIES

Holiday Beach Companies comprises five distinct entities, offering a full spectrum of services from Real Estate, Development, Construction, Mechanical, to Rentals. We pride ourselves on providing the finest luxury vacation rentals across Florida's Panhandle.

Additionally, we offer a range of supplementary amenities and services, such as daily beach chair rentals, paddleboard excursions, charter fishing trips, and more, ensuring our guests enjoy a memorable vacation experience.

A DAY IN THE LIFE

As a Customer Engagement and Sales Specialist, you are integral to our operations, collaborating with guests and your Holiday Beach colleagues to deliver unmatched luxury and customer service. You will serve as the primary contact for both current and prospective guests.

Key Responsibilities Include:

  • Addressing inquiries and resolving concerns via phone or email promptly
  • Encouraging guest reviews and collaborating with Property Managers to achieve five-star ratings
  • Providing backup support for Holiday Beach Mechanical (HBM) service, addressing service inquiries and logging calls into HBM systems
  • Staying informed about our property amenities, services, pricing, and unit configurations to assist customers effectively
  • Ensuring that signed contracts from guests are properly documented
  • Inputting reservations into our system and dispatching confirmation emails
  • Maintaining booking calendars and ensuring synchronization across all booking platforms
  • Working closely with property managers to address any guest concerns regarding property conditions and requests
  • Prior to guest arrivals, reaching out to promote additional items and amenities such as beach chairs, early check-in, late check-out, insurance, elevator access, pool heating, boat rides, bikes, and more
  • Conducting welcome calls and sending welcome emails before guest arrivals
  • Efficiently managing beach chair schedules and ensuring beach services assistants have the necessary information for success
  • Participating in training sessions and performing other duties as assigned by management

QUALIFICATIONS

  • Valid driver's license
  • High school diploma or equivalent
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Ability to navigate multiple flights of stairs if necessary
  • Capability to stand and/or sit for extended periods

Are you a collaborative team player? Do you thrive in a dynamic environment? Can you manage multiple tasks efficiently? Are you detail-oriented and organized? Do you maintain a positive attitude? If so, you may be an excellent fit for this customer service role.

WORK SCHEDULE

This position is full-time with available shifts every day, featuring rotating off-days.

Weekend shifts will be required as assigned.

ARE YOU READY TO JOIN OUR DYNAMIC TEAM WHERE EVERY DAY IS A CELEBRATION?

If you believe you would be a great addition to our customer service team, we invite you to explore this opportunity further.

Transparency in Coverage Act

The link below provides access to machine-readable files made available in compliance with the federal Transparency in Coverage Rule, detailing negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. These files are formatted for ease of access and analysis by researchers, regulators, and application developers.



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