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Operations Coordinator

2 months ago

Hicksville, New York, United States H&R Block Full time
Job Summary

The Operations Specialist - Seasonal is a key role within H&R Block's Field Operations team. This position is responsible for providing support to our seasonal tax offices, ensuring a seamless customer experience and contributing to the overall success of our business.

Key Responsibilities
  • Building Maintenance: Perform routine maintenance tasks, including replacing light bulbs, ceiling tiles, and minor electrical work, to ensure our offices are well-maintained and safe for customers and employees.
  • Supply Chain Management: Deliver and transfer office supplies and materials to and from tax offices, ensuring timely and efficient delivery.
  • Office Setup and Closing: Assist with the annual setup and closing of seasonal tax offices, including setting up office technology, ensuring office cleanliness, and meeting brand standards.
  • Customer Support: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Training and Development: Participate in training sessions to enhance skills and knowledge, ensuring a high level of performance and productivity.
  • Security and Compliance: Ensure that offices are properly secured when leaving the office after hours, adhering to company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills and Experience: Basic reading skills, knowledge of Outlook and other web-based programs, ability to drive a motor vehicle, and a valid driver's license and adequate insurance.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. We are committed to diversity and inclusion, and we welcome qualified applicants from all backgrounds.