Client Service Coordinator

1 day ago


Hicksville, New York, United States Sonic Healthcare USA, Inc. Full time
Job Summary

We are seeking a highly skilled Client Service Coordinator to join our team at Sonic Healthcare USA, Inc. This role will provide face-to-face services to clients in assigned locations, ensuring exceptional customer service and technical support.

Key Responsibilities
  • Provide customer service and technical support to clients in assigned locations
  • Maintain a schedule to ensure efficient service to client accounts
  • Support sales staff with client account start-ups
  • Set up shortlists and special profiles of tests most frequently used by clients
  • Conduct site surveys to familiarize themselves with client operations
  • Follow up continuously with clients regarding their accounts
Requirements
  • Bachelor's degree (preferred in Marketing, Communications, or Business)
  • Excellent customer service skills
  • Strong communication, trouble-shooting, and follow-up skills
  • Clean and valid NYS driver's license
What We Offer
  • Competitive hourly rate ($28-$35/hour)
  • Opportunity to grow in your profession
  • Free lab services for you and your dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits, including medical, dental, and vision insurance
  • Help saving for retirement, with a 401(k) plus a company match
Confidentiality

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.



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