Client Support Specialist

2 weeks ago


El Cajon, California, United States City of El Cajon, CA Full time
Salary: $25.65 Hourly

Location: El Cajon, CA

Job Type: Full-time

Department: Community Development

Job Overview

The Community:
El Cajon is recognized as a prominent city within San Diego County, offering a dynamic and diverse environment for residents and visitors alike. The city is characterized by its safe neighborhoods, numerous parks, excellent educational institutions, and top-tier public safety services. El Cajon is committed to fostering growth while honoring its historical roots, exemplifying a local government dedicated to providing outstanding municipal services with an innovative approach.
The Opportunity:
The City of El Cajon is in search of a meticulous individual to become part of our Community Development Department. The ideal candidate will be a proactive team member who is organized, resourceful, possesses exceptional communication skills, maintains a positive demeanor, and is capable of managing various customer service tasks.

The Customer Service Representative will engage with the public by addressing inquiries related to building permits, construction permits, licenses, plan checking fees, filing procedures, and permit statuses. Responsibilities include entering relevant information into an automated tracking system and assisting with other administrative and front-counter duties.

Typical Duties
  • Provides general information and assistance to the public;
  • Performs clerical tasks such as typing, filing, and processing correspondence;
  • Operates various office equipment;
  • Handles public counter and telephone inquiries for a range of city services.
Qualification Guidelines

Education: Equivalent to high school graduation, preferably supplemented with coursework in bookkeeping and/or accounting.

Experience: At least one year of experience in clerical accounting, cashiering, or bookkeeping, with familiarity in computerized database systems being advantageous. Experience in account collection is a plus.

Note: Responses to a supplemental questionnaire are required in addition to the online application to assess eligibility for the selection process.

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