Customer Experience Manager Nights and Weekends
14 hours ago
Michaels Stores is seeking a Customer Experience Manager Nights and Weekends to join our team. As a Customer Experience Manager, you will be responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.
Key Responsibilities:
- Lead the omnichannel processes
- Maintain store recovery standards
- Deliver friendly customer service
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front-end policies and procedures are followed
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
Requirements:
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
About Michaels Stores:
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).
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