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Customer Experience Leader

1 month ago

Toledo, Ohio, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women through fashion. Our brand, Lane Bryant, has been a leader in the plus-size market for over 120 years. We're committed to creating a welcoming and inclusive environment for all customers and associates. If you share our values and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Job Summary:
The Customer Specialist Sales Leader is a key role in our store operations. This individual will be responsible for creating a positive and engaging store environment, building strong relationships with customers, and driving sales growth. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.

Key Responsibilities:
  • Develop and implement customer engagement strategies to drive sales growth and improve customer satisfaction.
  • Provide exceptional customer service, responding to customer needs and concerns in a timely and professional manner.
  • Work closely with the store team to achieve sales targets and improve store operations.
  • Stay up-to-date with fashion trends, product knowledge, and company policies to provide expert advice to customers.
  • Contribute to the development and implementation of store visual merchandising and display standards.

Requirements:
  • 1+ year of sales or customer service experience in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Proficient in using mobile technology, such as registers and iPads, to engage with customers.
  • Ability to lift up to 25 pounds and stand for long periods.

What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.