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Night Auditor/Front Desk Representative

1 month ago

Toledo, Ohio, United States Red Roof Full time

**Unlock the Magic of Hospitality**

**Job Category:** Inns - Hourly **Requisition Number:** NIGHT02459 Showing 1 location **Job Details**

**About the Role**

We're seeking a charismatic and detail-oriented Night Auditor/Front Desk Representative to join our team at Red Roof. As a key member of our front desk team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.

**Key Responsibilities:**

  • Welcome guests and assist with their stay, including check-in/check-out, wake-up/courtesy calls, and handling guest concerns and requests
  • Take reservation requests and make adjustments as needed
  • Work closely with Hotel Management and other team members to provide an outstanding guest experience
  • Utilize our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to stay informed about room availability and guest needs

**Requirements:**

  • Weekend availability required; regular shifts would be Friday and Saturday 11pm to 7am
  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills (math, cash handling, computer skills, etc.)

**What We Offer:**

A dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our guests.