Customer Experience Supervisor Part-Time
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience
- Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
- Address customer concerns and issues promptly, ensuring a positive customer experience
- Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
- Available to work a flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques and ability to multitask
- Excellent communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player with ability to work effectively with peers and supervisors
We offer a competitive starting pay range of $13.00 to $13.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, and more.
At TJ Maxx, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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