Customer Service Coordinator

2 weeks ago

Cleveland, Ohio, United States CODONICS Full time
Job Title: Customer Service Coordinator

Status: Non-Exempt

Department: Customer Service

Reports to: Director of Technical Services

Hours: 8:30-5:30, Monday-Friday, possible overtime

Duties and Responsibilities:
  • Provide administrative and order processing support for domestic sales staff and Daylight Medical.
  • Convert verbal and written equipment orders into Codonics database and use associated reports and computer systems to track customer orders.
  • Work closely with Accounting to ensure proper credit terms and payment is received to fulfill customer orders.
  • Work closely with Export Department to ensure proper import/export requirements are completed for international orders.
  • Close follow-up with Shipping Department to ensure order is completed and shipped on time.
  • Daily communication with other Codonics departments.
  • Provide written and electronic correspondence as required.
  • Create quotes for Codonics products, accessories, and service.
  • Update forecast data primarily focusing on mid and end of month.
  • Coordinate shipment of materials for Sales and Tech Support.
  • Be the focal interface for domestic problems and their resolution.
  • Work with other departments to provide follow-up on domestic inquiries.
  • File domestic and international related documents both manually and electronically.
  • Provide assistance with preparation for domestic Trade Shows.
Required Skills:
  • Excellent verbal and written communication skills.
  • Ability to prioritize and switch tasks as needed.
  • Excellent organizational and time management skills.
  • The ability to assist multiple domestic sales reps.
  • Excellent computer skills, primarily Microsoft Office.
  • Strong attention to detail and accuracy.
Optional Skills:
  • Experience working in a sales department with international business.
  • Experience with USA Export Administration Regulations.
  • Second language such as French, Spanish, or Chinese.
Education and/or Experience:
  • 2- or 4-year degree and/or equivalent experience.
  • 3-5 years customer service experience required.
  • 3 years of experience with international business is a plus.

Codonics is an EEO/AA Employer - M/F/Disabled/Veteran

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Pilot Freight Service Full time

    Pilot Freight Services is seeking a full-time Customer Service Agent to work out of our Streetsboro, OH location.Job Summary:The Customer Service Agent is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries, track and trace shipments, and update customer information.Key...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Pilot Freight Service Full time

    Pilot Freight Services is seeking a full-time Customer Service Agent to work out of our Streetsboro, OH location.Job Summary:The Customer Service Agent is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries, track and trace shipments, and update customer information.Key...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Pilot Freight Service Full time

    Pilot Freight Services is seeking a full-time Customer Service Agent to work out of our Streetsboro, OH location.Job Summary:The Customer Service Agent is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries, track and trace shipments, and update customer information.Key...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Pediatric Home Service Full time

    Job OpportunityPediatric Home Service is a leading provider of home health care services for medically complex children. We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Complete patient intakes and verify insurance requirementsObtain prior authorizations and maintain...

  • Customer Service Liaison

    3 weeks ago

    Cleveland, Ohio, United States Medical Service Company Full time

    Medical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. We are proud to be a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work and a two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the...

  • Customer Service Specialist

    1 month ago

    Cleveland, Ohio, United States Medical Service Company Full time

    About Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Sleep Contact Center Specialist to join our team. As a Sleep Contact Center Specialist, you will be responsible...

  • Customer Service Liaison

    7 days ago

    Cleveland, Ohio, United States Medical Service Company Full time

    Job Title: Customer Service, Sleep Clinic LiaisonAt Medical Service Company, we are seeking a highly skilled and detail-oriented Customer Service, Sleep Clinic Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our sleep clinics, patients, and referral...

  • Customer Experience Coordinator

    3 weeks ago

    Cleveland, Ohio, United States T.J. Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor associates on front-end principles to provide personalized customer experiences.Coach...

  • Customer Experience Coordinator

    2 weeks ago

    Cleveland, Ohio, United States T.J. Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor associates on front-end principles to provide personalized customer experiences.Coach...

  • Customer Service Specialist

    1 month ago

    Cleveland, Ohio, United States Best Buy Tire Pros & Automotive Service Full time

    About the Role:The Sales Associate is a key member of our team at Best Buy Tire Pros & Automotive Service, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our company, interacting with customers to understand their needs and providing solutions that meet their expectations.Key...

  • Customer Service Liaison

    4 weeks ago

    Cleveland, Ohio, United States Marvin Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Liaison. In this role, you will be responsible for scheduling and confirming appointments, communicating with customers, and coordinating the schedules of our staff to ensure seamless project execution.Key ResponsibilitiesSchedule and...

  • Customer Service Liaison

    2 weeks ago

    Cleveland, Ohio, United States EnviroServe Chemicals Inc Full time

    Customer Service Coordinator Job DescriptionThe Customer Service Coordinator will play a vital role in supporting the National Sales team and Project Managers in planning, organizing, and directing the completion of projects. This includes ensuring projects are completed on time, within budget, and meet the required scope. The successful candidate will...

  • Loan Servicing Coordinator

    4 weeks ago

    Cleveland, Ohio, United States CrossCountry Mortgage Full time

    Job Title: Loan Servicing CoordinatorAt CrossCountry Mortgage, we're committed to providing exceptional customer service and support to our borrowers. As a Loan Servicing Coordinator, you'll play a critical role in ensuring that our customers receive timely and accurate information about their loan accounts.Key Responsibilities:Provide outstanding customer...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States National Seating & Mobility Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at National Seating & Mobility. As a key member of our branch administration team, you will be responsible for providing exceptional customer service, coordinating with branch leadership and other office support personnel, and ensuring that all...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States CrossCountry Mortgage Full time

    Customer Service Representative Job DescriptionCrossCountry Mortgage is a leading mortgage lender with a strong culture of employee engagement and growth. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business success.Job Responsibilities:Take inbound leads and gather customer...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Lakefront CLE Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Associate. In this role, you will play a vital part in ensuring customer satisfaction, managing sales inquiries, and collaborating with various departments to deliver outstanding service and meet sales goals.Key ResponsibilitiesCoordinate...

  • Customer Service Representative

    7 days ago

    Cleveland, Ohio, United States Orkin Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.Key ResponsibilitiesField incoming requests and schedule service...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Shakeronline Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our residents, answering phone calls, resolving complaints, and performing light secretarial duties.Key ResponsibilitiesProvide excellent customer service...

  • Sleep Intake Coordinator

    1 month ago

    Cleveland, Ohio, United States Medical Service Company Full time

    About Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with a rich history of over 70 years. We take pride in being a top workplace, recognized as a 13-Time recipient of the prestigious NorthCoast 99 Award and a two-time recipient of the National HME Excellence Award for Best...

  • Customer Service Lead

    4 weeks ago

    Cleveland, Ohio, United States PrimeFlight Aviation Services Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent Lead to join our team at PrimeFlight Aviation Services. As a key member of our airport operations team, you will be responsible for supervising and leading a team of customer service agents to provide exceptional assistance to passengers and visitors.Key ResponsibilitiesSupervise and lead a...