Customer Service Representative

2 days ago

Cleveland, Ohio, United States National Seating & Mobility Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at National Seating & Mobility. As a key member of our branch administration team, you will be responsible for providing exceptional customer service, coordinating with branch leadership and other office support personnel, and ensuring that all operational procedures are completed in accordance with company policy and within expected time frames.

Key Responsibilities
  • Coordinates with branch leadership, Rehabilitation Technology Supplier (RTS), Technician, and other office support personnel to ensure that all operational procedures are completed in accordance with company policy and within expected time frames.
  • Provides administrative office support and maintains ongoing communication with referral sources, clients, and caregivers, acting as a liaison.
  • Answers phone calls and manages phone requests and inquiries in a helpful and professional manner.
  • Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
  • Assists in completion of work orders, which may involve verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
  • Performs data entry of all pertinent information, including scanning documentation received.
  • Files documents and folders.
  • Assists with the physical inventory at the direction of branch leadership.
  • Provides clerical support for preparation of inventory documentation.
  • Responsible for continuing education related to job duties, including remaining informed about and familiar with NSM's current and/or new policies and procedures.
Requirements
  • High School Diploma or G.E.D.
  • Communication Proficiency
  • Computer Proficiency
  • Organizational Skills
  • Customer/Client Focus
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

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