Customer Service Liaison
6 days ago
At Medical Service Company, we are seeking a highly skilled and detail-oriented Customer Service, Sleep Clinic Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our sleep clinics, patients, and referral sources.
Responsibilities:- Support sleep clinics in person with non-clinical needs, including PAP device troubleshooting and mask fits.
- Perform compliance downloads to support the daily workflow of providers.
- Handle intake inquiries from sleep intake and/or PAP resupply, including documentation required to meet coverage criteria.
- Assist and collaborate with business development teams to provide designated accounts with reporting.
- Respond to questions posed by referral sources related to sleep equipment/supply needs, acting as a liaison between MSC and facility staff.
- Maintain open communication with patients/clients and referral sources, responding to patient/client questions and problems.
- Maintain open communications with all referral sources and document interactions.
- High school diploma or equivalent required.
- Two years of progressively responsible medical customer service experience.
- Excellent communication and customer relations skills.
- Detail-oriented with excellent interpersonal and organizational skills.
- Knowledge and understanding of intake implications of industry change.
We offer a competitive salary of $18.14 or more, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, HSA account with company contribution, pet insurance, and more.
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