Customer Service Representative

3 days ago


Delray Beach, Florida, United States Mr Handyman Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mr. Handyman. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Lead follow-up, customer booking, and scheduling to ensure seamless customer experience.
  • Make appointment confirmation calls and customer satisfaction calls to ensure customer satisfaction.
  • Work with technicians to schedule jobs and manage service technician schedules.
  • Manage account receivables and ensure timely payment from customers.
  • Conduct customer satisfaction surveys to gather feedback and improve customer experience.
  • Develop and maintain a working knowledge of social media platforms to effectively engage with customers.
Requirements:
  • Must be focused, fearless, and friendly on the phone, with a clear voice and excellent communication skills.
  • Strong desktop computing skills, including Microsoft Windows and Office, with the ability to quickly learn new applications.
  • Punctual, well-organized, and comfortable in a dynamic environment, with the ability to juggle multiple tasks and priorities.
  • Initiative, follow-through, attention to detail, and independent work skills are essential.
  • Above all, you must be customer-focused, with a passion for delivering exceptional customer service.
What We Offer:
  • A competitive hourly rate of $23.00 per hour, with opportunities for growth and advancement.
  • A dynamic and supportive work environment with a team of experienced professionals.
  • Paid holidays and vacation time after an initial period of employment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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