Customer Service Representative

3 days ago


Delray Beach, Florida, United States Conduent State & Local Solutions, Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Conduent State & Local Solutions, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to Customer Inquiries: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify Customer Needs: Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process Transactions: Process required transactions via mainframe or web-based applications.
  • Submit Research Requests: Submit research requests in a concise yet accurate manner.
  • Maintain Knowledge: Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate Effectively: Communicate effectively in a warm and empathetic manner.
  • Adhere to Confidentiality: Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide Support: Provide support to other positions/operations in cases during heavy workloads or absences.
Requirements
  • Customer Service Experience: Must have customer service experience, preferably in a call center environment.
  • Communication Skills: Must have strong written and verbal communication skills, with the ability to convey complex information in clear and concise terms.
  • Problem-Solving Skills: Must have effective problem-solving skills, with the ability to resolve customer issues in a timely and professional manner.
  • Technical Skills: Must have basic computer skills and the ability to navigate multiple applications and research solutions with ease.
  • Education: Must have a high school diploma or equivalent.
What We Offer
  • Competitive Pay: We offer a competitive hourly rate of $14.50 per hour, with opportunities for advancement and bonuses.
  • Benefits: We provide a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
  • Training and Development: We offer paid training and development opportunities to help you grow and succeed in your career.


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