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Customer Service Representative

2 months ago

Delray Beach, Florida, United States Rollins Full time

**Protecting Our Communities, One Customer at a Time**

At Rollins, we're dedicated to helping people live and work in a safer, healthier environment. As a Customer Service Specialist/Administrative Assistant, you'll play a vital role in delivering exceptional service to our customers.

**Your Key Responsibilities:**

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and optimize routes
  • Perform outbound calls to customers to follow up on service received and outstanding account balances
  • Receive payments from past due customers
  • Utilize our Windows-based and web-based systems to track routes and optimize schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with a friendly greeting and utilize strong listening skills to identify customer concerns
  • Work collaboratively with our team to ensure quality service delivery

**What We Offer:**

  • Competitive hourly pay
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
  • Quality training programs to help you grow in your career

**Requirements:**

  • Minimum of 2 years customer service experience, with scheduling experience in a service industry preferred
  • Excellent written and oral communication skills
  • Strong customer phone service background
  • Proficient use of MS Outlook, Word, and Excel
  • Ability to multi-task, be organized, efficient, accurate, and accountable

**Join Our Team:**

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.