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Customer Service Representative

2 months ago

Delray Beach, Florida, United States Caliber Collision Centers Full time
Service Center Role

At Caliber Collision Centers, we're seeking a skilled Customer Service Representative to join our team. As a key member of our service center, you'll play a vital role in delivering exceptional customer experiences and ensuring seamless service delivery.

Key Responsibilities:
  • Provide top-notch customer service to internal and external customers, addressing their needs and concerns in a timely and professional manner.
  • Monitor work volume and recommend load level requests to optimize service delivery.
  • Collaborate with Rental Car/Tow companies to provide one-stop service to customers, ensuring a smooth and efficient experience.
  • Maintain a broad knowledge base of insurance partner requirements, including authorizations, billing, and load level processes.

Benefits of Joining Caliber Collision Centers:
  • Competitive industry pay, paid weekly, and eligible for overtime.
  • Immediate eligibility for medical, dental, and vision benefits.
  • Paid vacation and holidays, beginning day one.
  • Career growth opportunities, with a focus on promoting from within.
  • A career for life, with hands-on experience in a production shop.

Requirements:
  • 1+ years of experience in a customer-facing environment.

Abilities/Skills/Knowledge:
  • Effective verbal and written communication skills.
  • Ability to navigate multiple software systems, including Microsoft Office Suite.
  • Work through competing priorities and adapt easily to a fast-paced environment.
  • Provide personable, friendly customer service to internal and external customers.
  • Work collaboratively in a team environment.

About Caliber Collision Centers:
With over 1700 centers nationwide, Caliber Collision Centers offers a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. Our Purpose is to Restore the Rhythm of Our Customers' Lives, and we're committed to getting customers back on the road safely and back to their lives every day. By joining Caliber Collision Centers, you'll be part of a team that values career growth, consistent training, and opportunities for advancement.