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Service Writer and Warranty Administrator

2 months ago


Harrisburg, Pennsylvania, United States Yard Truck Specialists Full time
Job Description

Yard Truck Specialists is a leading provider of heavy-duty and customized material handling equipment solutions. As a Service Writer and Warranty Administrator, you will play a critical role in ensuring seamless customer experiences and efficient service operations.

Key Responsibilities:
  • Prepare and process service quotes and pre-approved tickets for the service department.
  • Track the progress of quotes sent out and verify/add/remove parts on tickets.
  • Add notations to tickets for work done and open/close tickets as necessary.
  • Educate customers about recommended services and submit invoices for POs to customers.
  • Assist with answering phone calls and interacting with customers and service technicians daily.
  • Review customer accounts and report changes to internal staff.
  • Contact customers regarding promised time and time requirements, and obtain authorization before additional repairs are performed.
  • Work closely with the Service Manager, Shop Foreman, and the Parts Department.
  • Evaluate and determine if work being done or requested is warrantable.
  • Order parts for the service department from Cummins and schedule Cummins work when necessary.
Requirements:
  • Proven experience in sales, customer relations, or related positions.
  • Excellent customer service skills and problem-solving abilities.
  • Patient disposition and ability to resolve conflicts.
  • Knowledgeable in computer applications and industry-specific software.
  • Truck parts and service background.
  • Basic accounting skills.
About Us:

Yard Truck Specialists is a proud member of the H&K Equipment Group, a fast-growing network of companies that employ hundreds of experts in the mid-Atlantic and Northeast. Our companies specialize in full-service coverage of heavy-duty and customized material handling equipment, including yard trucks, lift trucks, railcar movers, and more.