Business Operations Specialist

13 hours ago


Kansas City, Missouri, United States UMB Financial Corporation Full time

About the Role:

The Private Wealth Management team at UMB Financial Corporation is seeking a highly skilled Business Operations Specialist to join our team. As a Business Operations Specialist, you will play a critical role in executing operational activities to deliver exceptional service to our Private Wealth Management clients.

Key Responsibilities:

  • Execute operational procedures in a timely and accurate manner.
  • Provide training, release management, and establish standardization.
  • Serve as a liaison between the front and middle offices and our technology providers.
  • Track, maintain, and report on key performance indicators (KPIs).
  • Responsible for executing day-to-day transactions for areas of direct responsibility in operations.
  • Work collaboratively with Senior Associates to resolve complex operational issues and escalations.
  • Ensure internal clients have a positive service experience that exceeds their expectations.
  • Build and maintain internal relationships to drive continuous improvement of processes.
  • Leverage Private Wealth technologies to process transactions and deliver on responsibilities.
  • Understand overall business needs and help identify value-added services and client/associate experiences that Private Wealth can provide.
  • Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions.
  • Ensure adherence to corporate policy, operational policy, and regulatory guidance.

Requirements:

  • Bachelor's degree in a relevant field or combination of education and experience that provides an equivalent background.
  • 3+ years of applicable experience within Financial Services.
  • Solve complex problems.
  • Attention to detail, yet ability to grasp big picture.
  • Highly organized and able to effectively multi-task.
  • Understanding of financial services operational best practices and a knack for generating 'wow' moments for clients.
  • Ability to balance a client experience mindset when managing and controlling business risks.
  • Ability to work independently, collaborating with others to accomplish client objectives.
  • Analytical problem solver with the ability to think creatively.
  • General knowledge of new account opening, investments, client onboarding requirements, and cash management.
  • Ability to organize and prioritize activities to ensure completion within established deadlines.
  • Exceptional written communication.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
  • Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape.

Bonus Points:

  • Demonstrated client service experience within a wealth management institution.
  • Knowledge of Personal Trust, Custody, and Investment management service offerings and account types.
  • Working knowledge of complex account types.
  • Demonstrated experience with a wide range of client situations and inquiries.
  • General knowledge of compliance rules and regulations within wealth management.
  • Proficiency in eMoney client portal and financial planning software.
  • Proficiency in Workday, Peoplesoft, Archer, Skillport, and Hyperion.
  • Proficiency in Salesforce CRM software.


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